Return Policy

All are products are made-to-order and as a policy, we do not entertain returns on products delivered in undamaged condition. However, a product is eligible for return in the following situation:

• A wrong product / product not ordered has been delivered
• Quality or manufacturing defect observed 
• Product is received in a damaged condition. Please do not accept any package if it is tampered or damaged upon delivery

To start a return, you can contact us at theframestoryindia@gmail.com or call / WhatsApp our Customer Service at +91 93100 13564 (Monday - Saturday 10:00 AM - 7:00 PM). If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refund

Once the return is approved, the refund process is initiated and the amount will be credited to the original payment method within 10 business days. Please note that it may take additional time for the refund to reflect in your bank / credit card statement.

If more than 15 business days have passed since the return has been approved, please contact us at theframestoryindia@gmail.com or call / WhatsApp our Customer Service at +91 93100 13564 (Monday - Saturday 10:00 AM - 7:00 PM).